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WPA3 issues: we observed that some routers are not supporting well WPA3 and it can lead to connection issues. Example taken from this thread, screenshot of router settings with non-conflicting subnet domain name: local – this creates a conflict with Bonjour (mDNS hostname resolution conflict because iOS devices also use. Subnet name conflict: Some routers come preconfigured with a local subnet named.

By default, they should be, but if you ever touched these settings yourself, or if you are in a corporate environment, some of these ports canbe blocked router side or firewall side. In your firewall and router settings, please check that TCP ports 1, and UDP ports 1 are open. ACDsee Mobile Sync app generates connections issues in iMazing Mini due to a bad Bonjour implementation:.

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In addition, on Windows whitelisting Apple's Bonjour and Mobile Device Services are required. You should make sure that iMazing and iMazing Mini are included in whitelists in all 3rd party apps which may block local network traffic.

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3rd Party Security Softwaresģrd party security software can also sometimes interfere: antivirus suites or traffic monitoring tools such as Little Snitch, for example. Please also make sure that Outbound Rules are not blocking Bonjour. You should make sure that Inbound Rules for Apple's Bonjour services looks as in the screenshot below: If you do not wish to allow signed software to receive incoming connections, you will need to add iMazing and iMazing Mini (if applicable) to the whitelist in that window.įirewall settings are found in Control Panel > System and Security > Windows Firewall

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In the Firewall Options window, make sure that code signed apps are authorised to receive incoming connections:

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Keep reading for how to troubleshoot macOS and Windows firewall issues.įirewall settings are found in the System Preferences app's Security & Privacy section, Firewall tab: If your device still does not connect to iMazing via Wi-Fi, your firewall may be interfering. To reset the ARP cache, please follow the steps described in this blog post: Windows only: if the above solution hasn't helped, it is possible that Windows' ARP cache may be corrupted.

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Windows only: if your device still is not picked up via Wi-Fi or even via USB, you may need to re-install Apple drivers from iMazing's Preferences window:Įdit > Preferences… > Reinstall Apple Mobile Device Servicesĩ. If a VPN is configured in iOS, you may have to disable it: Settings > VPNĨ. Restart both your device and your computer and relaunch iMazing.ħ. Make sure it reconnects to the same Wi-Fi network where your computer is connected.ĥ. Switch your device's Wi-Fi off, then back on. Make sure both your device and your computer are connected to the same Wi-Fi network / subnet.Ĥ. To do so, connect your device via USB to your computer.ģ. In iMazing's Device Options, verify that Wi-Fi Connection is enabled. Launch iMazing, connect your USB cable for few seconds and disconnect it, that should fix most of issues.Ģ. Please see the following thread for more info: ġ. If your computer is connected to your local network via ethernet, additional configuration steps may be needed for Bonjour to function, depending on your environment. When troubleshooting connection issues, please first make sure that no security software is blocking Bonjour - see the relevant section further down this article. Wi-Fi connections between iOS devices and iMazing are dependent on Apple's Bonjour service. Fixing iTunes's connection will also fix iMazing's connection issues: Please see the following articles for USB Connection Issues:įor more details, you can also read Apple's article about iTunes connection issues. Use the cable which came with the iOS device.If your iOS device has a USB-C port and is not picked up by iTunes or iMazing, the problem is most probably that the USB cable you are using does not support data transfer. Starting with the 2018 iPad Pro, Apple mobile devices may have a USB-C port instead of a lightning port. Often, the problem will also affect connection with iTunes.īefore proceeding any further, always make sure that iTunes is up to date, especially if your device's iOS version is recent Wi-Fi and USB connection issues can have many origins: they are by nature complex processes that are sometimes hard to troubleshoot. It's always best to first make sure that your device can connect to iMazing via USB.

Connection issues fall into two categories: USB connection issues and Wi-Fi Connection issues.

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